Privacy Policy

NorthFrame Motion Studio (“NorthFrame Motion Studio,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information we collect, use, disclose, and retain in the course of operating our motion-studio business in Canada. This Privacy Policy explains how we handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, substantially similar provincial privacy legislation.

This Privacy Policy applies to personal information we collect through our website, email communications, phone calls, in-person interactions, project inquiries, production services, client engagements, marketing activities, and any other interactions with NorthFrame Motion Studio.

1. Introduction and company information

NorthFrame Motion Studio is a motion-studio business providing creative, production, post-production, and related services. We collect and process personal information only for purposes that are reasonable in the circumstances and, where required, with appropriate knowledge and consent.

Company details:

• Legal name: NorthFrame Motion Studio
• Address: 215 King Street W, Toronto, ON M5V 3M2, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

2. Data collection and processing

We may collect the following categories of personal information, depending on your relationship with us and the services you request:

• Identification and contact information: name, email address, phone number, company name, job title, mailing address, and other contact details.
• Project and service information: project briefs, creative preferences, production requirements, budgets, timelines, feedback, approvals, and communications related to motion design, video production, editing, animation, and related services.
• Billing and payment information: invoicing details, payment status, transaction records, and limited financial information necessary to process payments.
• Technical and usage information: IP address, browser type, device identifiers, pages visited, referring URLs, and website usage data collected through cookies or similar technologies.
• Marketing and communications information: subscription preferences, responses to campaigns, and records of communications with us.
• Content and media: files, images, audio, video, voice recordings, testimonials, and other materials you provide or that are created as part of a project.
• Employment or contractor information: if you apply to work with us, we may collect résumé details, portfolio materials, references, and related application information.

We generally collect personal information directly from you, but we may also collect it from:

• clients, agencies, production partners, and other business contacts;
• publicly available sources, where permitted by law;
• service providers and business tools used to support our operations;
• website analytics and advertising technologies, where applicable.

We limit collection to information that is necessary for the purposes identified in this Privacy Policy or otherwise permitted by law.

3. Purpose of data processing

We use personal information for the following purposes:

• to respond to inquiries and provide quotes, proposals, and consultations;
• to enter into, manage, and perform contracts for motion-studio and related services;
• to plan, produce, edit, deliver, and archive creative projects;
• to communicate with clients, collaborators, vendors, and website visitors;
• to issue invoices, process payments, and maintain accounting records;
• to operate, maintain, secure, and improve our website, systems, and business operations;
• to personalize and improve our services and client experience;
• to send marketing communications, where permitted and subject to your preferences;
• to comply with legal, regulatory, tax, and audit obligations;
• to establish, exercise, or defend legal claims;
• to protect the rights, property, and safety of NorthFrame Motion Studio, our clients, personnel, and others.

4. Legal basis for processing

Under Canadian privacy law, we collect, use, and disclose personal information with consent where required, and otherwise where permitted or required by law. Depending on the circumstances, our processing may be based on one or more of the following:

• Consent: express or implied consent, depending on the sensitivity of the information and the context of collection, use, or disclosure.
• Contractual necessity: processing needed to enter into or perform a contract with you or your organization.
• Legitimate business purposes: processing reasonably necessary for business operations, provided it is appropriate in the circumstances and not overridden by your rights and interests.
• Legal and regulatory compliance: processing required to comply with applicable laws, court orders, lawful requests, or regulatory obligations.
• Protection of interests: processing necessary to protect our rights, property, safety, and security, or those of others.

Where consent is the basis for processing, you may withdraw it at any time subject to legal or contractual restrictions and reasonable notice.

5. Data sharing and third parties

We do not sell personal information. We may disclose personal information to third parties only where necessary and appropriate for the purposes described in this Privacy Policy, including:

• Service providers: hosting providers, cloud storage providers, email and communications platforms, analytics providers, payment processors, accounting services, IT support, and security vendors.
• Production and creative partners: freelancers, contractors, editors, animators, voice talent, studios, and other collaborators engaged to deliver a project.
• Professional advisors: lawyers, accountants, auditors, insurers, and similar advisors.
• Authorities and legal recipients: government bodies, regulators, law enforcement, courts, or other parties where disclosure is required or permitted by law.
• Business transactions: in connection with a merger, financing, reorganization, sale of assets, or similar corporate transaction, subject to appropriate confidentiality protections.

We require third parties that process personal information on our behalf to protect it using appropriate contractual, technical, and organizational safeguards and to use it only for authorized purposes.

6. Data transfer to third countries

Some of our service providers, collaborators, or systems may be located outside Canada, including in the United States or other jurisdictions. As a result, personal information may be transferred to, stored in, or accessed from jurisdictions outside Canada.

When personal information is processed outside Canada, it may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or regulatory authorities in accordance with local laws. We take reasonable steps to ensure that such transfers are protected by appropriate contractual and security measures consistent with Canadian privacy requirements.

7. Storage duration

We retain personal information only as long as necessary to fulfill the purposes for which it was collected, to comply with legal, accounting, or reporting obligations, and to resolve disputes or enforce agreements.

Retention periods vary depending on the type of information and the purpose for which it is used. For example:

• client and project records are retained for the duration of the engagement and for a reasonable period afterward;
• billing and tax records are retained for the period required by applicable law;
• marketing contact information is retained until you unsubscribe or request deletion, subject to legal exceptions;
• job applicant information is retained for a reasonable period after the hiring process unless a longer period is required or permitted by law.

When personal information is no longer required, we securely delete, destroy, anonymize, or de-identify it, as appropriate.

8. User rights

Subject to applicable law, you may have the following rights regarding your personal information:

• Access: to request confirmation of whether we hold personal information about you and to obtain access to it.
• Rectification: to request correction of inaccurate, incomplete, or outdated personal information.
• Erasure: to request deletion of personal information in certain circumstances, subject to legal and contractual retention obligations.
• Restriction: to request that we limit the use or disclosure of personal information in certain circumstances.
• Data portability: to request a copy of certain personal information in a structured, commonly used, and machine-readable format where applicable.
• Objection: to object to certain uses of your personal information, including some marketing communications.

To exercise any of these rights, please contact us using the details in the Contact information section below. We may need to verify your identity before responding. We will respond within a reasonable time and in accordance with applicable law.

9. Withdrawal of consent

Where we rely on your consent to collect, use, or disclose personal information, you may withdraw that consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information, we may be unable to provide some services or continue certain communications. We will explain any consequences of withdrawal where appropriate.

10. Right to complain

If you have concerns about our privacy practices, we encourage you to contact us first so we can try to resolve the issue directly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, a provincial privacy regulator if you believe your privacy rights have been violated.

Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca/

11. Data security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include access controls, password protection, encryption, secure storage, staff training, and vendor oversight.

However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect personal information, we cannot guarantee absolute security. If we become aware of a privacy or security incident involving personal information, we will respond in accordance with applicable law, which may include notification to affected individuals and regulators where required.

12. Contact information

If you have questions, requests, or concerns about this Privacy Policy or our handling of personal information, please contact us:

• NorthFrame Motion Studio
• 215 King Street W, Toronto, ON M5V 3M2, Canada
• Email: [email protected]
• Phone: +1 (416) 782-5943

13. Changes to privacy policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, technology, or business operations. When we make material changes, we will post the updated Privacy Policy on our website and revise the effective date if applicable.

Your continued use of our website or services after changes are posted means you acknowledge the updated Privacy Policy, to the extent permitted by law. We encourage you to review this Privacy Policy periodically.

Effective date: July 7, 2026